Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Consumer guides, newsletters, surveys and more! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Horrific service. 08/29/2022. Arriva Bus Complaints Email & Phone | Resolver UK Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Customer Service Representative 2 salaries. thx god airport crew was able to help us. We have to pay for luggage although there on tickets was written two baggages included. 866-871-9336. Other common reasons for contacting Arriva customer support include. We want our family to take this trip- they need to make it right! Well always be on hand with guidance and support to help you get the results youre looking for. Tight schedule? Contact - Arrive No worries, you can use your time on the bus to catch up on some much needed sleep! Bedrijfsreviews. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). Timetable is not followed at all. Click on the name of the company and have us do the work for you. 0344 800 44 11. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. Best and worst companies at resolving issues. There are no meals or snacks offered on Arriva buses. Have you suffered a mishap or accident in one or with one of our vehicles? Corporate Headquarters If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. What could we do to improve your experience travelling with Arriva? We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Photos; 20. So we paid for nothing. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Need to get in touch with us? Contact our support team Media Want to learn about Arrive? I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. No, there is no WiFi on Arriva. Not what we asked for at booking. Please check with your phone provider if you are unsure about how much a call will cost. inquiries@arrivia.com Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. 378 reviews. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Customer Reviews are not used in the calculation of BBB Rating. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! DoNotPay is the perfect tool for solving problems and getting things done. Follow. There are multiple ways to contact Arriva customer service . Did this answer your question? Arriva Bus Help Portal 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Bus not coming at all, allegedly because an accident on the road. Need to find a different location? Comfortable bus. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. This business offers travel products and services. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Contact our sales team Help/Support Our support team is always ready to help. There are multiple ways to contact Arriva customer service. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. arrivia vacations India pvt Ltd We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. View our cookie policy here. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Bad Customer Service. Arrivia is the largest stand-alone travel loyalty provider in the world. We're happy to help. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Purchasing tickets in advance was the most reasonable price available. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Arrivia: A travel rewards and loyalty technology platform Doorgaan naar hoofdinhoud. Data will not be transferred to third parties except legal obligation. This information was not present when booking the ticket. Busbud provides you with Arriva phone number so you can easily reach out to them. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. Registered No: 347103, Arriva plc For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). We stopped for a quick comfort break at a service station which was good too. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Datum geplaatst. Type in Skip Waiting on Hold and select the product. Salary estimated from 10 employees, users, and past and present job . You have subscribed to this newsletter. More description about the location of the bus is needed. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team The bus was cancelled. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. Arriva. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Dedicated customer support 24/7. Need to contact Arriva customer service? First, we had been booked into the wrong cabins. . The bud arrived on time and was on schedule throughout the journey. Driver was nervous and the trip felt unsafe at some moments. Arriva Number for Lost Items. Scottsdale, AZ 85254 Arriva - Arriva customer service in Madrid Contact us: Speak to an arrivia travel technology expert press@arrivia.com Its quick, easy and totally free. Locate me. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Werkgevers / Plaats vacature. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Driver charged extra for luggage. 912 260 418. Instead, theyre full of the info you need to get things sorted. Alwaysclose to you. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. They will investigate the issue and provide customer services with an official investigation result. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. 3.3 out of 5 stars. Contacting Arriva Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. The whole process should take no longer than 10 working days. Save time by comparing all your bus travel options in one place. Arriva Customer Service Representative Salaries | Glassdoor When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Official Partner. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. Inloggen. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Arriva -> Arriva loyalty program - Loyalty that drives you Vacatures zoeken. 3.3. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. Begin van hoofdcontent. Im shocked that this behaviour is allowed. It was an awful experience. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Contact us about your car and motor insurance - Aviva Find nearby departures, local service updates and more. Relatively comfortable and clean. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Busbud is an authorized Arriva ticket seller. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). Resolver can help you send your complaints to Arriva Bus. Waar. Get started now by subscribing to DoNotPay. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We were directed by the staff to the misleading bus stop (old one). For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. SR3 3XP Find your contact For corporate enquiries, we can be contacted via the details below. The Best Way to Contact Arriva Customer Service. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Outlets for charging at every row. User reviews from travelers who booked their tickets with Arriva. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. This is a multi-location business. Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Vacatures zoeken. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Salarischeck. We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. Reviews; 1K. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Can I make a complaint on behalf of someone else? Great busses! Phone: (602) 749-2100 Your bus was 15 minutes early to the bus stop and didn't even stop for us!! The journey was efficient and well organised, only delayed by the passport control process. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Zero information on Zadar Bus station about delays or departures. Overall a great experience to get around. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Call Arriva Job Title. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. Busbud provides you with Arriva phone number so you can easily reach out to them. BBB Business Profiles generally cover a three-year reporting period. Customer Service Representative yearly salaries in London, England at Arriva. Discover how our travel solutions can help your business thrive. Media inquiries Arriva - never again, We missed our Ferry because the bus was late! . Working as a Customer Service Representative at Arriva: Employee Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Upload je cv. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Most UK consumers are already frustrated by the time they start reaching out to customer support teams. Wat. Secrets Arriva Customer Service Agents Don't Want You to Know - DoNotPay Registered in England. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Who can I contact if I can't find my answer on the website? | Arriva Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. You will receive your e-ticket by email when booking on Busbud. Open your web browser and sign up for DoNotPay. I bought 2 bus tickets using the Arriva App. I have written to arriva to complain about the awful service we experienced. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Anyway, I ****** and learn so many complaints on here. Arriva Employee Reviews for Customer Service Representative - Indeed Salary: Arriva Customer Services & Support | Glassdoor Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. Discover how our travel solutions can help your business. all our trip plan was messed. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. We have helped over 300,000 people with their problems. Business Profile for Arrivia Inc - Better Business Bureau Busbud shows you which amenities are included with your Arriva bus for each individual departure. Contact Us | Arriva Help Portal | North West and Wales I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. Working as a Customer Service Representative at Arriva Medical - Indeed We paid in silence and got on the bus and he shouted welcome to croatia really rudely. London. Arriva Group Service Controller Salaries in Worcester Park, England Help us to personalise your experience on Arriva Bus by setting your default location. Your question may be answered on our Frequently Asked Questions page. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Arriva help - frequently asked questions about Arriva. Sunderland Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. Arriva Customer Service Representative Salaries in the United Kingdom Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Weve helped millions of people find a resolution. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! All product, news and changes in the site will be showed for your region. On our confirmations, we are booked into **** and ****. Arriva Bus Help Portal What is your complaints procedure? More importantly, large companies like Arriva often have incredibly long phone queues. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Accordingly we missed our bus (which was anyways late over an hour!). Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? This page is not available for these regions: Do you have a question or do you want a refund? She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; Get started now and lets get this sorted. Bus arrived in split almost 1 hour late. Contact Us | Arriva Bus Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? All product, news and changes in the site will be showed for your region. What should I do if my bus driver is rude to me. Doxford International Business Park You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. So I called customer service on next business day of 10/31/22. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. A bus operator in the North West. Dedicated customer support 24/7. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. Arriva Customer Service Representative salaries: How much does a Arriva The only things that could be improved is to have the toilet and the WiFi working. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Bus was crowded. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. On a budget? Salaries; 4. E-mail: enquiries@arriva.co.uk. Resolver is free. Contact us - Arriva You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. With DoNotPay, you never have to spend hours waiting in a phone queue again. This is a great way to save time and avoid a lot of extra and unnecessary frustration. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. It's quick, easy and totally free. Only Certified Service animals are allowed on Arriva buses. General inquiries For corporate enquiries, we can be contacted via the details below. This is a sure way to escalate your complaint so that an acceptable response is received. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Arriva UK Bus | Buy Bus Tickets & Check Live Bus Timetables What is the depot disciplinary procedure? Need to contact Arriva customer service?
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