The ombudsman program can give you immediate options to assist your loved one. If your concerns cannot be resolved with your health care team, we encourage you to report your concerns to the management team at your medical center. We're here to put more life in your years. Because we're not just here to put more years in your life. complaint form(PDF) or draft your own complaint and submit via email, fax, or mail. Phone: 1-800-HHS-TIPS (1-800-447-8477) Fax: 1-800-223-8164 TTY (for the hearing-impaired): 1-800-377-4950 Mailing address: Health and Human Services TIPS Hotline P.O. Financial issues (billing concerns, benefits, financial exploitation). RCFE information on the CANHR Site (California Advocate for Nursing Home Reform): . Agency records retention compliance. 2023 Kaiser Foundation Health Plan, Inc. We are unable to switch you to this area of care. Public recordrequests processing. San Diego Medical Facilities | Kaiser Permanente If the sender wishes to contact the California Department of Health Care Services (DHCS) Office of the Ombudsman to discuss any issues that may require the inclusion of private or confidential data, DHCS recommends calling the Ombudsman at (888) 452-8609. Kern County Department of Human Services. The Ombudsman will not automatically take sides in a complaint. In healthcare, the California Ombudsman works in community and client services; and administration of patient rights and complaint resolution. For information on services for seniors or adults with disabilities who live outside California. All residents of Long-Term Care facilities regardless of age. Alta Bates and Herrick Campus Operator: (510) 204-4444. 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