Edit - Been talking to knowhow on Twitter today (Sunday). Threadless I have good news! I know there are other retailers whose systems had orders cancelled automatically for customers who had pre-ordered but currys is not one of them all our PS5 Pre-Orders are guaranteed. He was categorical - if you have a PRE code, you will get a confirmation email. The orders will be sent out when we receive the stock from Sony and that will be a few days before the Sony is officially launched in the shops which will be in the beginning of November. 2023. Be sure to check your spam folder for emails about your order and make sure to add Threadless to your safe list. Edit 4 - From what I can see, no confirmation emails were sent out yesterday (Tuesday). Contact Us, But I still havent received anything.. Just wondering if anyones heard anything, I still havent received any form of email from Currys, PRE number in the low 4000s. Youre in. I still have my doubts but hopefully what they said is true. Gotta wait til Monday now, I guess. Just wish we werent getting told different things all the time, PRE code is good, no it isnt, 48hrs, COB today, Monday. Thanks lads, its been a pleasure. Consider joining r/PlayStation for a "lighter" more community focused subreddit. Yh same, still no email here either. I spoke to webchat about 15 minutes ago and they reiterated what we know about the emails being delayed. Quote: I should update this thread. Just got my email at 21:43,order confirmed and will email again 28 days before for full payment. They said yes. Powered by Help Scout. Again. Lots of people have had theirs but plenty, myself included, are still waiting. Hello As long as you have the Pre-Order reference you are guaranteed the product. Please try again later. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. If theres one silver lining, its that there are several instances across Twitter and Facebook of them saying that if you have a PRE number and the deposit has been taken, you are guaranteed a console. Contact Us I ordered a Fridge-Freezer on Black Friday from their website, which was due to be delivered on the 5th Dec. Hi, i'm looking for a bit of advise with an order problem with Currys. Press J to jump to the feed. There was a problem submitting your feedback. We wait. Press question mark to learn the rest of the keyboard shortcuts. Your console is now reserved. The comments on their were sold out post have been really helpful. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Spoke to an agent on webchat today, and pinned him down when any vague language was used. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. Edit 2 - Monday evening and, as far as I know, nobody has received any confirmation email. 10 Sep 2014 5:46PMLike 0. Panic over lads! Well email you 28 days before launch and remind you to pay the outstanding balance. Each time you order, you'll receive an order confirmation email as soon as your order is placed. Check the processing time for your order in the order confirmation email to determine when it should be sent out. The Reddit home for PlayStation 5. Edit 3 - Confirmation emails started rolling out from around 9pm last night (Monday night). Ive just come off the phone and theyve said that confirmation emails will be being sent out on Monday. Asked again about if they have enough preorders to meet the demand and if Im guaranteed a console with my PRE number and with the money that has now been taken out of my account. If your order is past the stated processing time, contact our Help team and we can confirm the ship date for your order or see why your order is delayed. Ill see you all back here when were waiting for those payment emails, lol. Fingers crossed. This is getting quite annoying tbh I just want to know if weve secured one or not. They said they think theres a lot of scaremongering going around but as the preorders are being handled by a third party, they have no way of gaining further info about anyones order and advised to wait a little while longer for this email. The timeframe for the remaining emails looks to be midday today so. It will look a little something like this: If you haven't received any email updates about your order, it is likely the emails were marked as spam. We should be getting an email in about 6 days time asking to pay the difference hopefully! You won't be able to return store purchases online. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. Were still in the dark and Currys now seem to be blaming the delay on an issue on Sonys end. I can't complain, wish Currys had emailed . While we aren't able to resend your email confirmation, you may check your Order Status or contact our Help team with your name and email address used to place the order and we can confirm the order for you. Still need help? Just want to ask, I personally havent received my email yet and I preordered 8 hours ago. So. Your hub for everything related to PS5 including news, games and discussion. Create an account to follow your favorite communities and start taking part in conversations. No real answers. Theyve said on Twitter that they expect the last of the confirmations to be sent out by end of play today. Currys are now taking the piss was told yesterday if not by lunch you havent received email get in touch but now been told by end of day should receive it already been waiting 6 fucking days Christ whats so hard about copy and pasting the email to all recipients who ordered the console, So just to follow on from the top post on this article , its monday and i have yet to have a confirmation either, Money out of account, got a screenshot with my PR code but yeah no email confirmation. Some email providers may mark our emails as spam or completely block them. Available 24/7, our Webchat is always on hand to help with your tech or order issues. Bit of an update for you all. I payed with PayPal and received a confirmation email from PayPal, but didn't receive a confirmation email from Currys. But seriously, thank you all, youve made the wait much more bearable. I do recommend keeping an eye on their Facebook page though. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on 0370 111 6565 or go to the mobile section of our currys retail stores. Hi mate, have you received an confirmation email yet? I received the lens today from Currys online, same driver who brought a parcel from Amazn. Edit 5 - Confirmation received at 18:16. I also asked that if I have my PRE code and theres a pending transaction in my account for the deposit, am I guaranteed to get the console. You will then need to add that SKU (product) to your basket and enter your unique code in the 'Redeem an offer code' box at checkout. I asked if its true that they sold more preorders than they have access to and they said they hadnt been given any information on a preorder shortage and then gave me a number to call. There is absolutely no issue about you not receiving the PS5 you pre-ordered so please do not listen to those who have said this. Missing Currys Order. Nothing more to do now but keep on waiting. Note: Currys Retail store purchases must be returned in store. Hopefully you should all get your confirmations soon! And if our digital assistant can't help, we'll connect you to someone who can. I pre ordered it too but only received an email saying sorry for the confirmation email delay and that will be sent within 48 hours. Thanks Mark. This all coming through customers talking amongst themselves not hard to release a statement with one answer is it? I do have a order number and the 5 deposit but no email. You'll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. From the 2nd of October you should receive an email 28 days before launch with a unique reference code via email along with confirmation of the SKU (product) that you have pre-ordered. I hope you all get those coveted confirmation emails!
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