regus retainer refund regus retainer refund

Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. If you refuse to pay their bogus invoices they will send you to collections. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Its an automated process. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Verification can help ensure real people write reviews about real companies. www.myregus.com) and go to the End Agreement section. I already enter my bank information twice. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. We may have received incorrect data. I would love the opportunity to help further but havent been able to identify your account. Contact the organizer to request a refund. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. October 8 Please could you send those details to me at lorraine.brule@regus.com so I can support you? I would recommend that anyone considering using this company to think again! on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB What a ridiculous it is! Verification can help ensure real people write reviews about real companies. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. 9. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company left an official comment on this complaint. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Thank you, Lorraine Brule Global Customer Service at Regus. Get Regus reviews, rating, hours, phone number, directions and more. 8. this is absolutely gross and scam. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Any that you do not require can be opted out through your online account. Our coworking spaces are designed with collaboration in mind. Don't be fooled by that. This will ensure the agreement ends at the current final date and will not renew further. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. September 22 This will ensure the agreement ends at the current final date and will not renew further. Need to find a different location? This review was chosen algorithmically as the most valued customer feedback. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. but when u need support / CS to talk and solve ur problems its literally non existant. When could I get my retainer back? STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I was a customer with a licensing agreement set to expire on December 31, 2022. The complaint has been investigated and resolved to the customers satisfaction. And of course, they just charged me $244 for November. They would not remove the items that I didn't want. This company has the worst customer service I have ever experience in my life. This does not affect customers who have a permanent space as these are reserved specifically for them. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Suggested companies are based on peoples browsing tendencies. We appreciate your business. Your satisfaction is very important. I told you my account number is 9054006! And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Changes in an organization are about more than just policies. Please advise what can we do to get back our retainer refund? October 6 Regus flagged this review for containing harmful or illegal content.Read more. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. GO LITERALLY ANYWHERE ELSE. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Browse our full range of products and services. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. This does not affect customers who have a permanent space as these are reserved specifically for them. Find out how we combat fake reviews. Its an automated process. She promised me that I could get it on October 19 because it took 48 hours. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. I sent Regus how my retainer process is going? If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 3. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. It is clean and smart and well organised. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. October 14 So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. If you need further help, pleasespeak with our team member who is already in touch with you. I cannot stress enough the lack of professionalism and poor service. I will be taking legal action if this is not returned within 28 days (31/03/2023). Your satisfaction is very important. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Log in to access all our services and products Email. Using our center address on your website is illegitimate without an active agreement between us. The company left an official comment to this complaint. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Companies can ask for reviews via automatic invitations. *We conduct corporate trainings on your preferred dates and location for no additional cost. A member of our team will get back to you as soon as we have the details. BBB is here to help. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. We have checked and cannot find any payment details set up in your account. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. But when It comes to a refund retainer. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Paid for parking online and have now received parking ticket from private company. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. He hung up my phone rather than transferring my call to them. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We have office space and more to suit all budgets, in every city of the world. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Hard revenue focused. We have checked and cannot find any payment details set up in your account. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. My Regus ID: ********. Manage your Regus account in one place and make bookings on the move. I called Regus account desk and Dom S. got my call. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. I sent an email to Briana and asked how my process going on? Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Flexible Workspace Designed Around Your Needs. She apologized to me and promised me to rush to send me it by coming Wednesday. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I am a small business and cannot afford any of this. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! This is a complete con, and scam through and through. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Lorem ipsum dolor sit amet, consectetur adipiscing elit. According to its policy, the retainer took 30 days to get back to the tenant. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Signed up for a membership because I needed a private office for a few days. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. They still continue to send invoices with no one responsible to be there to answer. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Originally, total costs 20k THB, but end up with 50k THB. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Requesting your retainer refund is very easy: simply log into your online account (i.e. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus are not transparent with their pricing. If you refuse to pay their bogus invoices they will send you to collections. I really thought that this company would be a good option for expanding our business. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Appreciate your immediate reply. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. This company has the worst customer service I have ever experience in my life. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Interested in a new product or service? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is a multi-location business. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Find out how we combat fake reviews. This company offers executive suites & office space, virtual offices and meeting rooms. Best, Lorraine Brule Global Customer Service at Regus. I would love the opportunity to help further but havent been able to identify your account. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. BBB reports on known marketplace practices. Its an automated process. This company bills you for services you do not use. Requesting your refund is easy. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. (Sandra, I used the portal at first, however, your system made an error.) We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Please remember that the retainer is refundable at the end of your agreement. You should do so via your online account (www.myregus.com). October 23 evening We found a responsible person where we inform her about the problem. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Best, Lorraine Brule Global Customer Service at Regus. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond.